Delete Account
App : GRIDEARTH · Developer : THEHANDA Inc.
How to delete your account
You can delete your account in either of the following ways.
1) In the app
- Open GRIDEARTH and tap the settings (gear) icon at the top right.
- Select Withdraw (회원탈퇴).
- Type the confirmation phrase shown on screen, then confirm. Your account is closed immediately.
If you are playing as a guest (no account), the settings screen does not show a withdrawal button. Please use the email request below.
2) By email
If you can no longer sign in, send a request from the email address registered to your account to help@gridearth.app with the subject “Account Deletion”. We verify ownership and complete the deletion within 7 days.
What is deleted
- Account information : email address, password, nickname, country
- Profile : character, colors, profile image
- Game data : territory, capital, in-game currency, tickets, battle records, treasures, codex
- Clan membership
- Push token and device identifier
Unused in-game currency and items are forfeited on deletion and cannot be refunded or restored.
What is kept, and for how long
The following are retained only where required by law or to prevent abuse, and are then destroyed.
| Data | Retention period | Reason |
|---|---|---|
| Account record (for restoration) | 30 days after deletion | Recovery requests and prevention of repeated sign-ups |
| Records on contracts and withdrawal of subscription | 5 years | Act on Consumer Protection in Electronic Commerce (Korea) |
| Records on payment and supply of goods | 5 years | Same as above |
| Records on consumer complaints or dispute resolution | 3 years | Same as above |
| Records on display and advertising | 6 months | Same as above |
| Access logs | 3 months | Protection of Communications Secrets Act (Korea) |
After 30 days the account record is permanently erased and cannot be restored.
Contact
help@gridearth.app