Terms of Service

GRIDEARTH Terms of Service
Effective Date: November 11, 2026
Previous versions (effective August 15, 2026, revised August 31, 2026; effective November 1, 2026) can be obtained by request via the Customer Center (help@gridearth.app).

Article 1 (Purpose)

These Terms of Service (the "Terms") are intended to define the basic rights, obligations, and responsibilities of the Company and the User, as well as the conditions and procedures for using the mobile game “지구는네모다(GRIDEARTH)” and related services, including the PC web version, provided by THEHANDA Inc. (hereinafter referred to as the “Company”).

Article 2 (Definitions)

The definitions of the terms used in these Terms are as follows:

• User: Refers to members and guests who use the services provided by the Company in accordance with these Terms.
• Member: Refers to a person who has signed up using an email or social account (Kakao, Google, Apple) and has completed identity verification to use the services.
• Guest: Refers to a person who uses the services via device identification information without registering as a member. A guest account can be created once per device and is valid for 30 hours from the time of initial creation. Usage records are tied to the device, and account recovery is not guaranteed before converting to a member account.
• Identity Verification: Refers to the procedure for confirming the User's identity for the purpose of a “one-person, one-account” policy, via South Korean mobile phone verification (authentication through an identity verification agency) or international mobile phone SMS verification.
• Currency: Refers to virtual data defined by the Company used within the service, such as “Gold” and “Tickets,” which may be provided for a fee or free of charge.
• Paid Products: Refers to items sold by the Company for a fee, including tickets, ad removal, Job Passes, clan extensions, custom character creation tickets, and animation creation tickets.
• Creation Ticket: Refers to a pass that allows the creation of custom characters or character animations a set number of times, which may be purchased for a fee or provided free of charge through events, missions, or similar.
• Content: Refers to all information provided within the service or created and posted by the User, including text, images, videos, sounds, nicknames, and game records.

Article 3 (Effectiveness and Modification of Terms)

• These Terms shall become effective upon being posted on the service screen or otherwise notified to the User.
• The Company may modify these Terms to the extent that it does not violate relevant laws. In the event of a modification, the Company shall notify users within the service at least 7 days prior to the effective date (30 days prior for changes that are disadvantageous or significant to the User), specifying the effective date and the reason for the change. Changes disadvantageous to the User will be notified individually via the notification box, push notification, or email.
• The Company shall include a notice that if the User does not express their intent to refuse by the effective date, they are deemed to have agreed to the modified terms. If the User does not express their intent to refuse and continues to use the service by the effective date, they are deemed to have agreed to the modified terms. Users who do not agree to the changes may terminate the service agreement (member withdrawal).
• Methods for the Company to notify Users include service announcements, notification boxes, push notifications, and the email address registered by the User. For notifications to an unspecified number of users, posting on the service announcements for at least 7 days may substitute for individual notification. However, changes disadvantageous to the User shall be notified individually according to Paragraph 2.
• Matters not stipulated in these Terms shall be governed by relevant laws and the operational policies announced by the Company within the service.

Article 4 (Membership Registration and Guest Usage)

• The service agreement is formed when the User agrees to these Terms and the collection/use of personal information, submits an application for registration according to the procedures set by the Company or starts using the service as a guest, and the Company approves it.
• The service is available only to those aged 14 or older. Users must confirm they are 14 years of age or older when registering or starting as a guest, and the Company may terminate the service agreement upon learning the user is under 14.
• Members are generally limited to one account per person. To use the service as a member, identity verification must be completed. If an account has already completed identity verification, the same person cannot complete identity verification for another account.
• The Company may refuse to approve a registration application or may subsequently terminate the service agreement if the user uses another person's name or information, if the registration is a duplicate of an existing member, if the user is under 14, or if there is a history of restricted usage due to violations of relevant laws or these Terms.
• A guest account can be created once per device and is valid for 30 hours from the initial creation. After this period, the user must convert to a member account to continue using the service. Data preservation and migration during member conversion are performed within the technical scope determined by the Company.
• To prevent fraudulent re-registration, users cannot sign up again with the same mobile phone number or create a guest account on the same device used by a withdrawn account for 24 hours following withdrawal.
• For security, one account can only be used on one device at a time. Accessing the same account from a different device may require procedures determined by the Company, such as authorization from the existing device or identity verification.

Article 5 (Use of Service)

• 지구는네모다(GRIDEARTH) is a game where users occupy and expand territory on a map based on actual map data. It provides features such as map exploration, territory occupation, combat, rankings, mailboxes, country-specific news, clans, RPG mode, plaza (chat), stories, quizzes/mini-games, custom characters, and a coupon shop. The service does not collect or use the location information of the User's terminal; locations within the game are virtual locations selected by the User on the map.
• The service is provided 24 hours a day, 365 days a year, in principle. However, the Company may temporarily suspend all or part of the service if necessary for operational or technical reasons, such as system maintenance, expansion, replacement, failures, natural disasters, or communication disruptions.
• Game rules, balance, difficulty, currency payout, rewards, and content composition may be changed for service operation and improvement, and changes that significantly impact users will be notified in advance.
• Users may need to agree to device permissions to use certain features such as camera, photos, or notifications; permissions can be revoked individually in device settings. Even if permissions are not granted, services other than those features can still be used.
• The Company may send notifications regarding game progress (push notifications/notification boxes). Advertising information, such as events and benefits, is sent only if the User has consented to receipt, and between 9:00 PM and 8:00 AM the following day, it is sent only if specifically consented to. Consent settings can be changed at any time in the app settings.
• The Company may display advertisements on the service screen, and users can receive rewards (currency, etc.) by watching advertisements. Certain functions, such as receiving free tickets, charging RPG movement gauges, selling entire territories, or changing nicknames/grid colors, may be provided on the condition of watching advertisements. Advertisements are provided through Google AdMob and its linked ad networks; the Company is not responsible for transactions or disputes between advertisers and users.
• Ad removal products remove advertisements displayed during gameplay (e.g., interstitial ads during combat) for the period indicated on the product. Rewards received in exchange for watching ads, such as free tickets, still require watching ads even during the ad removal period.
• The service may display advertisements tailored to the User's interests (personalized ads). Users can reset advertising identifiers or restrict personalized ads in device settings. On iOS, users can choose whether to allow app tracking. In regions where consent is required, such as Europe, users can re-select ad consent under ‘Privacy Options’ in the app settings.

Article 6 (Paid Services and Virtual Currency)

• The Company may provide paid products such as tickets, ad removal, Job Passes, clan extensions, custom character creation vouchers, and animation creation vouchers. Payments are processed through the payment systems of Google (Google Play) and Apple (App Store) within the mobile app. The content, price, and usage period of the products are displayed on the purchase screen.
• For products with a specified usage period (e.g., ad removal, Job Passes, clan extensions), the duration is calculated from the time indicated in the product information. Once the period expires, the corresponding effects terminate automatically (e.g., when the Job Pass expires, the job reverts to the "Starter" level).
• Virtual currency and paid products are usage rights usable only within the service; they are not refundable for cash or monetary value and may not be transferred, sold, or exchanged between users. An exception is made for exchanges made via methods provided by the Company within the service (e.g., gifting custom characters, purchasing gift boxes).
• Users may withdraw their subscription within 7 days from the date of purchasing a paid product. However, withdrawal may be restricted for products that are used immediately or have begun being used upon purchase (e.g., used currency, creation vouchers that have commenced generation, products with an active usage period), bundled products partially used, or goods provided free of charge, in accordance with relevant laws and regulations (such as the Act on the Consumer Protection in Electronic Commerce, Etc.).
• If a minor makes a payment without the consent of a legal representative, the minor or the legal representative may cancel the payment. However, cancellation may be restricted if the minor has used deception to lead the Company to believe they are an adult, or if the payment was made within the scope of assets (e.g., pocket money) for which the legal representative has granted permission for disposal.
• Payment cancellation and refunds are subject to relevant laws and the payment/refund policies of Google and Apple. Users may submit requests to the app market or the customer service center. If a payment is canceled or refunded via the app market, the Company may recover the products or currency issued for that payment.
• If a charge is incorrectly billed due to the Company’s error, the Company shall refund the incorrectly billed amount.
• Goods provided free of charge may expire or be reclaimed according to the expiration date, purpose of provision, and policies determined by the Company. Rewards delivered to the mailbox must be claimed within the storage period indicated in the mail; rewards may expire after said period.

Article 7 (User Obligations)

Users must not engage in any of the following acts:

• Misappropriation of another's information, fraudulent registration, creating multiple accounts to unfairly receive benefits, account trading, or identity theft.
• Abuse or fraudulent use, such as game progress or acquisition of currency using abnormal methods (e.g., macros, automation programs, client/memory modification, exploitation of server vulnerabilities).
• Fraudulent viewing or clicking of advertisements, or obtaining affiliate rewards such as those from offerwalls through dishonest means.
• Trading accounts, virtual currency, items, or vouchers for cash or other considerations.
• Acts that interfere with the normal operation of the service or unauthorized access to the Company’s servers or systems.
• Infringement of the rights of others, use of profanity, defamation, hate speech, distribution of obscene materials, or other acts contrary to laws and public order/morals.
• Violation of other relevant laws, these Terms of Service, or the usage policies announced by the Company.

Article 8 (Posts and Nicknames)

• Users are responsible for the content they register within the service, including nicknames, profile pictures, chats, images attached to inquiries, and image submissions.
• If the Company determines that a user's content violates relevant laws or these Terms of Service, or infringes upon the rights of others, it may delete or change the content, or restrict usage without prior notice.
• Nicknames and other identifiers must not contain expressions that impersonate others, cause misunderstanding, or involve hateful or obscene language.
• Users may submit images of landmarks via "Image Submission" in the gallery. Users submitting such content must only send images they have personally captured or have the rights to use, along with the source. The Company is deemed to have been granted a non-exclusive, royalty-free license to post the adopted images on the service (e.g., gallery, map, missions) and to edit them, such as by resizing, after review.

Article 9 (Suspension and Modification of Service)

• The Company may modify or discontinue all or part of the services provided based on operational or technical necessity, provided there is a substantial reason.
• If the Company terminates all services due to reasons such as business closure, it will provide notice within the service at least 30 days prior to the termination date and will take necessary measures such as refunds for unused paid products or virtual currency in accordance with relevant laws and consumer protection guidelines for digital content.
• The Company may modify or terminate the content or issuance criteria of features provided for free (e.g., event/mission rewards, ad viewing rewards) based on operational necessity.

Article 10 (Account Suspension and Termination of Agreement)

• Users may request account deletion (termination of the usage agreement) at any time through the in-app settings or the customer service center. Guest users may request deletion via the customer service center (help@gridearth.app) or the account deletion request page (www.gridearth.app/delete-account.html).
• Upon account deletion, use of the account is immediately suspended, held territories become unclaimed land, clan membership information and nickname displays are removed, and custom character reference photos are deleted immediately. Any remaining virtual currency and active paid products will be extinguished upon termination.
• Users may request account restoration via the customer service center within 30 days of the deletion date. Restoration is limited to the account (login information) and information the Company can recover, such as the gold balance at the time of deletion. Territories, clans, nicknames, and reference photos cleared immediately upon deletion will not be restored. After 30 days, information will be destroyed except for data required to be kept by relevant laws and the Privacy Policy, and restoration will no longer be possible.
• If a user violates these Terms of Service or relevant laws, the Company may take measures such as warnings, chat restrictions, setting content to private, temporary suspension, permanent suspension, or termination of the usage agreement, depending on the severity of the case. In cases of confirmed abuse or fraudulent use, the Company may recover or reset any illicitly obtained currency, rewards, or records.
• Users may file an objection regarding usage restrictions to the customer service center (help@gridearth.app), and the Company will review the objection and notify the user of the result.

Article 11 (Damages and Limitation of Liability)

• If a user suffers damages due to the Company’s intentional act or negligence, the Company shall compensate for such damages in accordance with relevant laws.
• The Company is not liable for damages caused by force majeure, failures of telecommunications service providers, the user's own faults, or other causes beyond the Company’s reasonable control.
• Unless otherwise provided by relevant laws, the Company is not liable for damages related to the use of services provided free of charge.
• The service utilizes real-world map information, but the Company does not guarantee the accuracy or completeness of the map data.
• Unless there is intent or gross negligence on the part of the Company, the Company is not responsible for disputes arising between users or between a user and a third party mediated through the service.
• The Company is not liable for the content of services provided by affiliates (such as offerwalls, vouchers, advertisements, or social logins) or for damages resulting from the affiliates' decisions (e.g., recognition of rewards), unless such damages arise from the Company’s own intent or negligence.

Article 12 (Dispute Resolution and Governing Law)

• The Company shall endeavor to promptly process user complaints and disputes through its Customer Center (help@gridearth.app).
• Users may apply for mediation regarding disputes with the Company to dispute resolution agencies in accordance with relevant laws and regulations, such as the Content Dispute Mediation Committee.
• Disputes arising between the Company and users in connection with these Terms of Service and the use of the service shall be governed by the laws of the Republic of Korea.
• Lawsuits concerning disputes arising from the use of the service shall be subject to the jurisdiction of the court as determined by the procedures specified in the relevant laws and regulations.

Article 13 (Protection of Personal Information)

The Company strives to protect the personal information of users, and matters regarding the processing of personal information shall be governed by a separate "Privacy Policy."

To measure advertising performance (app installation and ad attribution analysis), the Company uses the measurement service of AppsFlyer Ltd. When the mobile app is opened, the member number, advertising identifier (if the user permits), device information, and app installation and usage events are transferred to AppsFlyer; on iOS, the Company also receives copies of Apple SKAdNetwork conversion reports (containing no information that identifies the user). Users can reset the advertising identifier or opt out of personalized advertising and app tracking in their device settings. Further details, including overseas transfer, are governed by the "Privacy Policy."

Article 14 (AI-Generated Content)

• The Company utilizes artificial intelligence (AI) to create content in the following features: custom character images and background music, custom character videos and voices (combat/RPG actions and lines, generated automatically after character completion), character animations, and profile background images. These features use external AI services commissioned by the Company (Google Gemini, Alibaba Cloud, BytePlus, ElevenLabs, etc.), and detailed information follows the Privacy Policy. The Company notifies users on the respective feature screens that AI is being used.
• Reference photos attached to custom characters are optional, and consent to send them to external AI services is obtained upon the initial attachment. Reference photos are not disclosed to other users and are deleted without delay once generation is complete. Reference images attached to profile backgrounds are also optional, and are used for background generation and deleted upon member withdrawal (see the Privacy Policy for detailed retention periods).
• Users must not input data (e.g., real people, characters from other copyrighted works, logos, etc.) that infringes upon the rights of others, such as copyrights, portrait rights, or trademark rights, or that violates laws or public morals. Photos of other people may only be uploaded as reference photos if their consent has been obtained. Users bear full responsibility for their inputs and the resulting generated content.
• Generation requests may be reviewed by automated systems, such as the safety standards of external AI services, and generation may be refused if the content is determined to be infringing on copyrights, portrait rights, or classified as sensitive content. In such cases, the reason will be provided, and if generation is refused or fails due to a system error, it will be handled as follows:
  • Custom Characters: The generation entitlement remains valid, allowing for modification of content to try again. In the event of a system failure, the daily generation opportunity will be restored.
  • Character Animation: The user will be granted an animation generation entitlement equal to the number of failed attempts.
  • Profile Background: The Gold used for the request will be refunded.
• Users may report AI-generated content created by other users, and the Company may hide, block, or remove inappropriate content without prior notice.
• Usage rights for AI-generated content are granted to the relevant user within the scope of intended use within the service, and the Company may use such content for the purposes of service operation, improvement, and promotion.
• The quality and accuracy of AI outputs are not guaranteed, and the same input may yield different results. However, if there is a significant defect in the generated result, the user may report it, and the Company may verify and replace it; replacements due to a simple change of heart are generally not provided.

Article 15 (Community and Chat)

• The Company may provide communication features between users (hereinafter "Community"), such as the Plaza (real-time public chat), within the service. Messages written in the Community are visible to other users in the Plaza, and the responsibility for their content lies with the user who wrote them.
• Users must not engage in acts contrary to Article 7 within the Community, such as profanity, defamation, hate speech, discriminatory expressions, obscene or violent expressions, disclosure of others' personal information, impersonation, advertising, spam, dissemination of gambling or illegal information, or repeated posting of the same content (flooding).
• To maintain a healthy usage environment, the Company may automatically mask messages containing prohibited words, automatically mask contact information and links (such as phone numbers, emails, and external URLs), and limit the message length (100 characters per message) and the frequency of messages sent in a short period (flooding).
• Users may report messages from other users. Messages reported by two or more different users will be automatically masked. If three or more different users report the same user within 24 hours, the user's chat will be automatically restricted for 24 hours, and the operations team will review the content.
• Users may block other users; once blocked, the messages of the blocked user will not be visible on that device.
• If the operations team confirms a violation as a result of a review, they may extend the chat restriction period or suspend the account in accordance with Article 10. Usage may also be restricted for users who repeatedly submit clearly malicious reports.
• Chat text is stored on the server only for the most recent 24 hours to facilitate real-time delivery and server restarts, and is visible to users entering the Plaza during that time. However, the text of reported messages will be stored for 180 days from the date of the report for the purpose of processing and evidence before being destroyed.

Article 16 (User-Generated Content)

• "User-Generated Content" refers to content such as custom characters, stories, and missions created by users using service features and shared with other users. The decision to disclose and the price for use (selected from free or prices set by the Company) are determined solely by the user.
• Users may only disclose content they have personally created or for which they hold legitimate rights. Content that makes unauthorized use of another person's portrait, trademark, or copyrighted work, as well as suggestive, violent, gambling-related, hateful, or otherwise illegal content, may not be disclosed. Responsibility for disclosed content lies with the user who disclosed it.
• The Company may conduct pre-disclosure and post-disclosure checks using artificial intelligence (AI) and manual review by the operations team, and may set such content to private, delete, or remove violating content without prior notice. Content that receives reports from three or more different users will be automatically set to private in the Public Gallery and reviewed by the operations team, after which it may be re-disclosed or deleted based on the review results.
• When a user discloses content, it is deemed that the user has granted the Company a non-exclusive, royalty-free license to copy, exhibit, transmit, distribute, and use the content in promotional materials for the purposes of service operation, improvement, and promotion, both within and outside the service. Rights to the content are reserved by the user, and if the user switches the content to private or deletes it, the license for new uses thereafter will terminate.
• The Company may provide rewards such as Gold to creators based on criteria set by the Company, such as views, votes, or purchases of disclosed content. Reward criteria (payment conditions, monthly caps, etc.) will be announced within the service and are subject to change. Reward currency may only be used within the service and cannot be exchanged for cash. If abuse such as self-voting, fraudulent views, or multi-account usage is confirmed, the Company may refuse payment or reclaim already issued currency.
• Users may purchase copies of other users' disclosed content using currency such as Gold. Copies received via purchase are digital content provided immediately upon completion of the purchase and are non-refundable. However, this is subject to cases where relevant laws guarantee a right of withdrawal. If disclosed content is deleted due to a violation of laws or these Terms of Service, the use of copies of such content may also be restricted.
• Members may gift custom characters they have created to other members, at which point the character becomes the property of the receiving member. Characters received as mission rewards may not be disclosed or gifted, and copies purchased from the Public Gallery may not be re-disclosed.
• Even if a member withdraws, content disclosed prior to withdrawal may remain in the Public Gallery, in which case the creator's identity will be displayed as anonymous. Members may manually stop disclosure or delete content from their storage prior to withdrawal. Copies purchased or gifted to other users prior to withdrawal may continue to be used by those users.

Article 17 (PC Web Version)

• The Company may provide a PC web version (www.gridearth.app/play/) accessible via web browsers in addition to the mobile app. These Terms of Service apply equally to the web version, and accounts, assets, and game records are shared with the mobile app.
• Payments for paid products are only available through the mobile app (Google Play · App Store); the payment function is not provided in the web version. Some features requiring ad viewing (such as receiving free tickets, charging RPG movement gauges, etc.) may also not be available in the web version and can be used in the mobile app.
• In the web version, device and browser integrity verification may be conducted to prevent unauthorized use and automated access, and guest account creation may be limited in frequency per day based on network (IP) address. If the limit is exceeded, you may log in with an existing account or try again the next day.
• In the web version, some features may be restricted or displayed differently than in the mobile app depending on the type and version of the browser and PC performance, and the Company may change or suspend the provision of the web version as necessary for operations.

Article 18 (RPG Mode and Event Content)

• The Company may provide RPG modes consisting of missions such as Historical Journeys, Monthly Bosses, Help Requests, and Defense, as well as event content such as stories (webtoons), voting, quizzes, and mini-games. The types, difficulty levels, appearance timing (e.g., bosses and requests that change monthly), and rewards for missions may change according to operational needs.
• RPG progress is saved on the server so that it can be continued even if the app is reinstalled. However, some recent progress may not be reflected due to reasons such as the app closing before being saved.
• RPG rewards (Gold, tickets, generation vouchers, Job Passes, characters, etc.) are distributed via mailbox or other means after verification by the server according to the criteria established by the Company (e.g., first-time completion). If a mission already completed is repeated, there may be no rewards or reduced rewards, and the Company may withhold rewards or recover already distributed rewards for requests that cannot be considered as normal progress.
• Rewards for content where multiple users reduce health together, such as Monthly Bosses, are distributed according to the criteria set by the Company, such as whether it was defeated and the level of contribution.
• The Company may provide certain missions (e.g., local requests) and their rewards only to specific users based on conditions set by the Company, such as the country of identity verification. Local requests are provided to members who have completed identity verification in the Republic of Korea.
• Story voting results may be used for reference in story production, and the Company determines whether and how they are reflected.

Article 19 (Clans)

• Members may create or join a Clan. A Clan is maintained for a period determined by the Company (currently 7 days) from the time of creation, and the period can be extended with Gold or paid products (Clan extension). The Clan will be automatically dissolved when the period expires.
• Operational standards, such as Clan capacity and Clan Master authority, are guided on the service screen.
• During RPG missions, you may call another member's character from the same Clan as a companion (Clan member summon). At this time, the summoned member's character (nickname, profession, appearance, etc.) will appear on the summoning member's screen without the summoned member's separate consent, and segment rewards are divided and distributed to the summoning member and the accompanying member according to the criteria set by the Company. There may be a waiting time before calling the same member again.
• Members who have joined a Clan are deemed to have agreed that their character may appear in the missions of other members of the same Clan through Clan member summoning; if they do not wish this, they may leave the Clan.

Article 20 (Rewards (Offerwalls) and Coupon Shop)

• The Company may provide Offerwalls operated by affiliates (affiliate missions such as app installation or event participation). Offerwall rewards are paid after the affiliate confirms the mission completion and notifies the Company, and the acceptance of completion and its timing follow the affiliate's criteria. The content of affiliate missions and transactions resulting therefrom are matters between the affiliate and the user, and the Company shall not be held liable unless the Company is guilty of intent or negligence. Rewards obtained through fraudulent methods may be recovered.
• In the Coupon Shop, you can exchange Gold for gift certificates (gifticons, etc.) determined by the Company. Since gift certificates are sent to the mobile phone number registered through identity verification, only members who have completed mobile phone verification can use this service, and currently, gift certificates available in the Republic of Korea are provided.
• Exchanged gift certificates cannot be cancelled or refunded. However, if a gift certificate is not issued due to delivery failure, etc., the used Gold will be returned. The usage method, validity period, etc., of the gift certificates are subject to the standards of the issuer and the place of use.
• The Company may change the products in the Coupon Shop and the Gold required for exchange according to operational needs, and if it is confirmed that an exchange was made with Gold obtained through fraudulent methods, the exchange may be cancelled or use may be restricted.

Addendum

Amended on August 31, 2026 — Article 14 (AI Generated Content) newly established.

Amended on November 1, 2026 — Article 15 (Community and Chat), Article 16 (User-Generated Content), Article 17 (PC Web Version), Article 18 (RPG Mode and Event Content), Article 19 (Clan), Article 20 (Rewards (Offerwalls) and Coupon Shop) newly established, Articles 1 through 12 and Article 14 amended. This is a supplement to the amendment previously announced as scheduled for implementation on November 22, 2026.

Revised November 11, 2026 — Added information on advertising performance measurement (AppsFlyer) to Article 13 (Protection of Personal Information).

These Terms of Service shall be effective from November 11, 2026. The previous Terms of Service (effective August 15, 2026, amended August 31, 2026; effective November 1, 2026) are available upon request.

Company THEHANDA Inc. (주식회사 더한다) · Representative Choi Cheol-woong · Business Registration Number 342-86-03943
Address 354 Gangnam-daero, Gangnam-gu, Seoul, 11-967
Inquiries help@gridearth.app
Phone 010-6614-9391 (+82-10-6614-9391) · Mail-order Business Registration Number 2025-서울강남-06048